Frequently Asked Questions

How long does order processing take?

Orders are typically prepared for shipment within 1–2 business days. Processing times may vary during high-volume periods.

How can I track my order?

Once your order ships, tracking information will be sent to the email address used at checkout.

Do you ship internationally?

Available shipping destinations are shown during checkout. Shipping options and delivery times depend on the destination.

Can I change or cancel my order?

If your order has not yet been processed, contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once an order has entered fulfillment.

What if I receive the wrong or damaged item?

Please contact us as soon as possible with your order number and clear photos of the item and packaging. Our support team will review the issue and assist you with the next steps.

How do I contact LuxyMarkets?

You can contact us through our Contact page or chat with us directly on WhatsApp.